Policy on Customer Harassment

Build Plus K. K.
Representative Director & CEO: Chad Lafferty

Marix Ebisu Building 7F
4-4-6 Ebisu, Shibuya-Ku, Tokyo 150-0013

1. Basic Philosophy

At Build Plus K.K. (hereafter "Build+"), we prioritize building trust with both our candidates and client companies to provide high-quality recruitment services. To ensure a safe, healthy, and respectful working environment for our consultants and staff, we have established this Basic Policy on Customer Harassment based on guidelines from Japan’s Ministry of Health, Labour and Welfare and relevant legislation.

2. Scope

This policy applies to all job candidates, client companies, prospective clients, and any individuals or entities interacting with Build+.

3. Definition

Customer harassment refers to demands, complaints, or conduct from candidates or clients that lack social legitimacy, or where the methods used exceed socially acceptable limits, thereby damaging the working environment of Build+ employees.

4. Examples of Covered Behaviors

  • Verbal Abuse & Intimidation: Threats, shouting, insults, or personal attacks directed at Build+ recruitment consultants.

  • Unreasonable Demands: Coercive demands regarding interview outcomes or candidate referrals, requests to falsify resume data, or demands exceeding contractual obligations.

  • Excessive/Restrictive Behavior: Continuous barrage of messages or phone calls, refusing to conclude meetings, or unreasonably monopolizing staff time.

  • Privacy Infringement: Recording/filming interviews or conversations without consent, or posting Build+ employees’ names, photos, or personal details on social media or online review boards.

  • Pressure to Violate Compliance: Pressuring staff to engage in unlawful, discriminatory, or unethical hiring practices.

5. Actions in Response to Harassment

  • If customer harassment occurs, Build+ will request that the behavior cease. If the behavior continues, Build+ reserves the right to terminate candidate support services or suspend/cancel business contracts with client companies.

  • In severe or malicious cases (assault, intimidation, property damage, extortion), Build+ will immediately report the incident to law enforcement and pursue legal remedies through legal counsel.

6. Employee Protection

Build+ maintains internal reporting mechanisms so employees never handle harassment alone. Build+ provides immediate organizational support, mental health assistance, and safety measures for affected personnel.

Enacted October 1, 2026